Returns
Blue3D wants every order to arrive clean, complete, and as described. Because many items are printed to order, personalized, or digital, returns and refunds are reviewed carefully and handled case by case.
If an item arrives damaged or does not match the item you purchased, contact Blue3D within 7 days of delivery with your order number and clear photos of the item and packaging. Blue3D may replace, reprint, refund, or otherwise resolve the issue after review.
Personalized, custom-color, made-to-order, and small-batch printed items are generally not returnable unless they arrive damaged or were produced incorrectly. Normal 3D print layer lines, minor surface texture, and slight color variation are expected characteristics of the process.
Change requests and cancellations are easiest before production starts. Blue3D cannot guarantee changes or cancellations after an item has entered production, been packed, or been shipped.
Approved refunds are sent back to the original payment method through Stripe. Bank and card processing times vary and are controlled by the payment provider. Shipping charges may be non-refundable once an order has shipped unless Blue3D made an error.
If a return is approved, Blue3D will explain whether the item needs to be returned and who is responsible for return shipping. Do not mail items back without contacting Blue3D first, because some issues can be resolved with photos or a reprint.
Digital model downloads, redeemed model access, and subscription access are generally non-refundable once files have been delivered or made available, except where required by law or where Blue3D determines that a technical problem prevented access.
Email hello@blue3d.tech with your order number, product question, or special request.